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1. SCOPE & ACCEPTANCE

These Terms and Conditions govern all access to and use of the Levart website, as well as any purchase of products, services, or memberships offered by Levart.

By accessing the website, placing an order, subscribing, applying for membership, or otherwise engaging with Levart, you confirm that you have read, understood, and agreed to be bound by these Terms, together with all policies referenced herein.

If you do not agree to these Terms in full, you must not use the website or services. You may save or print a copy for your records.

2. DEFINITIONS & INTERPRETATION

For the purposes of these Terms, “Products” refer to physical goods sold by Levart. “Services” refer to any non-physical services, including travel planning, consulting, and coordination. “Private Members Club” refers to any subscription-based or membership-based program operated by Levart. “Third-Party Providers” refer to independent suppliers such as airlines, hotels, restaurants, transport providers, villa owners, charter brokers, insurers, and other external partners.

Any reference to “you” or “your” refers to any user, customer, applicant, or member.

3. ELIGIBILITY & USER RESPONSIBILITY

You confirm that you are of legal age in your jurisdiction and legally capable of entering into binding agreements. You agree to provide accurate, complete, and up-to-date information and to use the website and services only for lawful purposes.

You are responsible for maintaining the confidentiality of your account credentials (if applicable) and for all activities carried out under your account. Levart is not responsible for issues arising from inadequate internet access, incompatible devices, or user-side technical limitations.

4. MODIFICATIONS TO TERMS & OFFERINGS

Levart reserves the right to update or modify these Terms at any time by publishing a revised version on the website. Continued use of the website or services after such changes constitutes acceptance of the updated Terms.

Levart may also modify, suspend, or discontinue any product, service, or membership offering at any time, subject to applicable law and existing confirmed commitments.

5. PRODUCTS (PHYSICAL GOODS)

Levart makes every effort to present Products accurately; however, images are illustrative and minor variations in color, materials, finish, or design may occur. Product availability is not guaranteed and may change without notice.

Prices are displayed in EUR and may be updated at any time. The price charged is the one displayed at checkout, except in the case of an obvious error. Where applicable, customers are responsible for any taxes, customs duties, or local charges imposed outside Luxembourg.

Delivery times are estimates only. Risk of loss transfers upon delivery, subject to mandatory consumer protection law. Customers must inspect Products upon receipt and notify Levart promptly of any issues.

6. RETURNS, WITHDRAWAL & WARRANTY

In accordance with Luxembourg and EU consumer law, customers have the right to withdraw from a purchase within 14 days of receiving their order, without providing a reason. To exercise this right, customers must notify Levart in writing within the withdrawal period. Returned Products must be unused, in original condition, and in original packaging. Return shipping costs are borne by the customer unless the Product is defective or incorrect.

Products that are personalized or custom-made are excluded from the right of withdrawal.

If a Product arrives damaged or incorrect, customers must notify Levart within 48 hours of delivery and provide clear photographic evidence. In such cases, Levart will arrange repair or replacement at no additional cost.

All Products benefit from the mandatory two-year legal guarantee of conformity under EU and Luxembourg law. This guarantee does not cover damage caused by misuse, improper handling, accidents, or normal wear and tear. All returns and warranty claims require prior authorization.

7. SERVICES & TRAVEL-RELATED ASSISTANCE

Levart is not a licensed travel agency, tour operator, airline, hotel, transport provider, ticket issuer, or insurer. Levart provides planning, consulting, and coordination services only. All actual travel services are delivered by independent Third-Party Providers and governed by their own terms and conditions.

Travel and hospitality services are inherently variable. Levart does not guarantee availability, pricing, specific outcomes, satisfaction, weather conditions, or experiences. All timelines and recommendations are estimates only.

Customers remain solely responsible for passports, visas, entry requirements, health regulations, insurance, accuracy of personal details, and compliance with local laws and provider rules. Customers must verify all confirmations and arrangements provided.

Service fees are due as agreed and, except where required by law, are non-refundable once work has commenced or coordination has begun.

8. PRIVATE MEMBERS CLUB

The Private Members Club is a limited-capacity, selective service operated at Levart’s discretion. Membership is not automatic and may be declined without justification.

Accepted members are required to pay a one-time entrance fee, followed by a recurring monthly membership fee. Membership fees cover access, availability, and ongoing relationship management and are non-refundable once the relevant billing period has begun, except where mandatory law provides otherwise.

Membership does not guarantee access, availability, upgrades, or outcomes. All services are provided on a best-efforts basis and depend on availability, timing, and Third-Party Providers.

Levart reserves the right to apply fair-use limits and to suspend or terminate membership without refund in cases of misuse, unreasonable demands, misconduct, fraud, chargebacks, illegal requests, or actions that harm Levart or its partners.

9. PAYMENTS, CHARGEBACKS & FRAUD

Payments are processed by third-party payment providers. Levart does not store full payment card details.

Unjustified chargebacks or payment disputes may result in suspension or termination of services or membership and recovery of associated costs where legally permitted.

10. INTELLECTUAL PROPERTY & WEBSITE USE

All content on the website, including text, images, branding, and design elements, is the property of Levart or its licensors and is protected by intellectual property laws. Unauthorized reproduction, distribution, or commercial use is prohibited.

Users may not misuse the website, interfere with its security or operation, or engage in unlawful, abusive, or fraudulent behavior.

11. DISCLAIMERS & LIMITATION OF LIABILITY

All Products and Services are provided “as is” and “as available,” to the maximum extent permitted by law.

Travel involves inherent risks, including delays, cancellations, provider failures, and external events. By using Levart’s Services, you accept these risks.

To the maximum extent permitted by law, Levart shall not be liable for indirect, incidental, or consequential damages. Levart’s total liability for any claim shall be limited to the amounts paid by you to Levart in the six (6) months preceding the event giving rise to the claim, except where liability cannot legally be limited.

12. FORCE MAJEURE

Levart shall not be liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, strikes, governmental actions, supply chain disruptions, or Third-Party Provider failures.

13. PRIVACY & DATA PROTECTION

Personal data is processed in accordance with applicable data protection laws and Levart’s Privacy Policy, which forms an integral part of these Terms.

14. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of the Grand Duchy of Luxembourg.
Any dispute shall be subject to the exclusive jurisdiction of the courts of Luxembourg, subject to mandatory consumer protection laws.

15. COMPANY INFORMATION & CONTACT

This website is operated by Levart Concept S.à r.l.-S
Registered address: 19, rue de la Source, L-4322 Esch-sur-Alzette, Luxembourg
RCS / registration number: 2025 2420 305
VAT number: LU36645542
Email: thelevartconcept@gmail.com

1. INTRODUCTION

Levart Concept S.à r.l.-S (“Levart”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with care, transparency, and responsibility.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase products, use our services, or engage with the Levart Private Members Club, in accordance with the General Data Protection Regulation (GDPR) and applicable Luxembourg and EU data protection laws.

2. DATA CONTROLLER

The data controller responsible for your personal data is:

Levart Concept S.à r.l.-S
19, rue de la Source, L-4322 Esch-sur-Alzette, Luxembourg
Email: thelevartconcept@gmail.com

3. PERSONAL DATA WE COLLECT

Depending on how you interact with Levart, we may collect the following categories of personal data:

Identification data (name, surname)
Contact details (email address, phone number, billing and delivery address)
Account and order information
Payment-related information (processed securely by third-party providers; we do not store full card details)
Membership application information
Travel preferences and relevant details provided voluntarily for service delivery
Communication history (emails, messages, support requests)
Technical data (IP address, browser type, device information, cookies)

We only collect data that is necessary for the purposes described below.

4. HOW WE USE YOUR DATA

We process your personal data for the following purposes:

To process and deliver product orders
To manage payments, subscriptions, and invoices
To provide services, including travel planning and coordination
To manage and operate the Private Members Club
To communicate with you regarding orders, services, membership, or support
To improve our website, services, and customer experience
To comply with legal, tax, and regulatory obligations
To prevent fraud, misuse, or abuse of our services

We do not use your data for automated decision-making or profiling with legal effects.

5. LEGAL BASES FOR PROCESSING

We process personal data on one or more of the following legal bases:

Performance of a contract or steps taken prior to entering into a contract
Compliance with legal obligations
Legitimate interests (such as service improvement, fraud prevention, and business operations)
Your consent, where required (for example, marketing communications)

You may withdraw consent at any time where processing is based on consent.

6. COOKIES & TRACKING

Our website uses cookies and similar technologies to ensure proper functionality, improve performance, and analyse usage.

Cookies may include:

Necessary cookies (essential for website operation)
Analytical cookies (to understand website usage)

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by law, cookie consent mechanisms are implemented.

7. SHARING OF DATA WITH THIRD PARTIES

We may share your personal data with trusted third parties only where necessary, including:

Shopify and related e-commerce infrastructure providers
Payment processors
Logistics and delivery partners
IT and hosting providers
Third-Party Providers involved in travel services (only relevant data)
Professional advisors (legal, accounting) where legally required

All third parties are required to process data in compliance with GDPR and applicable data protection laws.

We do not sell your personal data.

8. INTERNATIONAL DATA TRANSFERS

Some service providers may be located outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

9. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements.

When data is no longer required, it is securely deleted or anonymised.

10. DATA SECURITY

We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While no system is completely secure, we take data protection seriously and continuously review our safeguards.

11. YOUR RIGHTS UNDER GDPR

You have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Restrict processing
Object to processing based on legitimate interests
Request data portability
Withdraw consent at any time (where applicable)
Lodge a complaint with a supervisory authority

To exercise your rights, contact us at thelevartconcept@gmail.com.

12. MARKETING COMMUNICATIONS

We may contact you regarding products, services, or membership information where permitted by law. You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Transactional and service-related communications may still be sent where necessary.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The updated version will be published on our website with a revised date.

Continued use of the website or services constitutes acceptance of the updated policy.

15. CONTACT

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Levart Concept S.à r.l.-S
Email: thelevartconcept@gmail.com
Address: 19, rue de la Source, L-4322 Esch-sur-Alzette, Luxembourg

RETURNS & WARRANTY

Every Levart product is created with care, precision, and attention to detail. Each item is inspected before leaving our facilities to ensure it meets our quality standards.

Right of Withdrawal (EU Consumers)

In accordance with Luxembourg and European Union consumer protection law, customers have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.

To exercise this right, you must notify us in writing within 14 days of delivery by contacting thelevartconcept@gmail.com.

Products must be returned:

unused
in their original condition
with original packaging and components

Unless otherwise stated, return shipping costs are the responsibility of the customer.

Refunds will be issued within 14 days of receiving the returned product or proof of return, using the original payment method.

The right of withdrawal does not apply to:

products made to order
clearly personalized or custom-made items

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, including clear photos of the issue.

In such cases, Levart will arrange a repair, replacement, or appropriate solution at no additional cost.

Warranty

All Levart products benefit from the mandatory two-year legal guarantee of conformity under Luxembourg and EU law, covering manufacturing defects under normal use.

This warranty does not cover:

normal wear and tear
misuse or improper handling
accidents or external damage

If a warranty claim is approved, Levart may repair or replace the affected product or component, or offer another appropriate remedy.

All returns and warranty claims must be pre-authorised by our team. Items returned without prior approval cannot be accepted.

For questions regarding orders, services, membership inquiries, returns, or general information, you may contact us at:

thelevartconcept@gmail.com

We aim to respond within a reasonable timeframe during business days.

Please note that:

urgent travel matters are handled only for confirmed members
general inquiries are processed in order of receipt
unsolicited proposals or commercial messages may not receive a response

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TERMS & CONDITIONS

1. SCOPE & ACCEPTANCE

2. DEFINITIONS & INTERPRETATION

3. ELIGIBILITY & USER RESPONSIBILITY

4. MODIFICATIONS TO TERMS & OFFERINGS

5. PRODUCTS (PHYSICAL GOODS)

6. RETURNS, WITHDRAWAL & WARRANTY

7. SERVICES & TRAVEL-RELATED ASSISTANCE

8. PRIVATE MEMBERS CLUB

9. PAYMENTS, CHARGEBACKS & FRAUD

10. INTELLECTUAL PROPERTY & WEBSITE USE

11. DISCLAIMERS & LIMITATION OF LIABILITY

12. FORCE MAJEURE

13. PRIVACY & DATA PROTECTION

14. GOVERNING LAW & JURISDICTION

15. COMPANY INFORMATION & CONTACT

PRIVACY POLICY

1. INTRODUCTION

2. DATA CONTROLLER

3. PERSONAL DATA WE COLLECT

4. HOW WE USE YOUR DATA

5. LEGAL BASES FOR PROCESSING

6. COOKIES & TRACKING

7. SHARING OF DATA WITH THIRD PARTIES

8. INTERNATIONAL DATA TRANSFERS

9. DATA RETENTION

10. DATA SECURITY

11. YOUR RIGHTS UNDER GDPR

12. MARKETING COMMUNICATIONS

13. THIRD-PARTY LINKS

14. CHANGES TO THIS POLICY

15. CONTACT

RETURNS & WARRANTY

RETURNS & WARRANTY

Right of Withdrawal (EU Consumers)

Damaged or Incorrect Items

Warranty

CONTACT & SUPPORT

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